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Terms & Conditions



These terms shall represent the whole contract between Shop The Potteries and the Customer. They may be varied only by written agreement between the parties.


In the event of any one or more of these terms and conditions being declared unenforceable, the remaining terms and conditions shall nonetheless remain in full force and effect.


Any variation agreed to between the Shop The Potteries and the customer regarding the goods to be supplied shall be deemed to be an amendment to this contract and shall not constitute a new contract.


All website users who create and register a customer account with Shop The Potteries agree to the Terms & Conditions as set out here. In agreeing to the T&Cs, users declare they have read carefully our Terms & Conditions, understand and accept their full extent.


Personal Information


We retain and use all information strictly under the Privacy Policy, which you can access and read on our website.


We may contact you by using email or other electronic communication methods.


In registering an account with us on the Shop The Potteries website, all users expressly agree to our Terms & Conditions, and the use of their personal data as set out in the Privacy Policy.


Goods


The description of the goods is as set out in the website, catalogues, and other forms of advertisement. Any written and visual description of the goods is for illustrative purposes only and there may be small discrepancies in the size and colour of the goods supplied.


All goods which appear on the website are subject to change and availability.


If for any reason the goods advertised as available are not in fact available, we will contact you directly via email/telephone to inform you of the change. You have the right to request a cancellation of the item(s) and we shall process a full reimbursement. You have the right to request the goods to be processed as a back order, in doing so you accept and confirm you do not wish to cancel the order and will wait until the goods are available again to receive your order.


If you order goods clearly stated as unavailable on the website in doing so you confirm your understanding that these will be delivered only once they become available. Therefore, you confirm and accept for the item(s) in your order to be processed as a back order, which will be supplied to you once they are available. The time of delivery provided to you is an estimate only and does not guarantee an accurate day of delivery.


If in either case we do not receive notice of cancellation within a reasonable time frame we shall have the right to treat the order as outstanding and will not process a reimbursement until requested otherwise.



Basis of Sale


The description of goods on our website does not constitute a contractual offer to sell the goods.


The order process is set out on the website. Each step allows the customer to check and amend any errors before submitting the order. It is solely the customers’ responsibility to check that they have used the ordering process correctly.


A contract of the purchase of goods and services will be formed once the customer receives an email with the order confirmation. The customer must ensure that the order confirmation is complete and accurate and inform MotoGB Shop immediately of any errors and need of amendments. We are not responsible for any inaccuracies in the order placed by the customer. By placing an order, the customer agrees to us contacting them with the order confirmation by means of an email with the required information in it. The customer will receive the order confirmation within a reasonable time after making the order, but in any event not later than the delivery of any goods supplied under the contract.


To complete the order customers must pay by submitting an acceptable form of credit/debit card details so that we can take payment immediately or otherwise before delivery of the goods. If the customer fails to provide an acceptable form of payment, and after numerous failed attempts to contact the customer, we have the right to refuse further progression of the order and have the right to carry out a cancellation of the order.


After the point of completion of an order the customer may not make amends to the order, neither can they request a change/additional goods to be added to the order. In the case where the customer wants to add goods to their order, they must make another order separate to the one they already completed.


Prices


Errors and omissions are to be expected, and prices are subject to change.


If after the date of the order and before the delivery of the goods to the customer, the manufacturers’ or concessionaire’s recommended price for the goods being increased, the amount of such increase which MotoGB Shop intends to pass to the customer shall be notified to the customer as soon as it is possible. The customer shall have the right to cancel the contract within 14 days of the receipt of such a notice. If the customer does not give a notice of cancellation as aforesaid, the increase in price shall be added to become part of the contract price, or in other cases, we will assume the order to be cancelled and will reimburse the money taken from your account.


If after the date of the order we discover an error in the price (as advertised) of the goods you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling your whole order. If we are unable to contact you, we will treat the order as being cancelled. If the order is cancelled, we will refund any money that was taken from your account.


Prices and charges include VAT at the rate applicable at the time of the order and in compliance to the law.


Delivery & Payment


Delivery time scales are dependent on the order value and location of the products ordered. For smaller items we may use a Royal Mail service, for all other items a courier service would be used.

Depending on the product and location as some items come from our suppliers, orders can take around 3 to 7 working days for delivery. International orders would be sent using a courier service which can take around 10-14 working days.

Tracking information is available for most packages sent via a courier service, if so, your tracking number will be sent out to you in the dispatch email. Though we try our best to ensure a swift delivery of your items, we cannot control the time it takes to receive your package.

If your package does not arrive by the estimated timescale, please feel free to contact us via email and we will investigate the matter for you with the delivery service provider.


Most UK Mainland - Excl. Scottish Highlands & NI orders are sent using either Royal Mail or DPD, and we aim to deliver in approximately 3-5 working days. European deliveries are sent using other courier services, usually TNT, Hermes or Royal Mail Parcelforce, and these can take approximately 7-10 working days. Non-European deliveries are sent using the TNT courier service, though this may vary, and this make take approximately 10-14 working days.


When making an order you agree and accept that we may deliver the goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.


If you or a nominated third party fail to receive the delivery, through no fault of ours, at the location specified in your delivery address, we may charge the reasonable costs of storing or redelivering them.


Please note that customers outside of the UK will incur extra delivery charges (import duties/taxes) which will not be paid by MotoGB Shop. You will be contacted via email or phone by customs office to pay the additional duty costs. Failure to pay these costs will result in the order being returned to us and the order being cancelled and refunded with a 20% administration fee.


As set out above (Basis of Sale) you must pay by submitting your credit/debit card details with your order so that we can process your purchase and take payment for the goods and services you ordered.


All payments made online are handled by PayPal or Worldpay portals with Visa or MasterCard online verification.



Cancellations/Returns & Refund Policy

If you wish to cancel your order you have the right to do so providing this is done within the time period stated. The cancellation period will expire after 14 days from the day on which you or a third party indicated by you, other than the courier, acquire physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel our contract for the purchase of goods and services. P follow the ‘Return Item’ link at the bottom of our webpage. If you are unable to follow this process, please contact us via the phone number or email address referenced at the bottom of the webpage.

If you successfully cancel this contract, you will be reimbursed for all the payments we received from you, excluding the cost of delivery, if the return is raised within 14 days (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).

Risk of damage to or loss of the goods are the responsibility of the customer as soon as they are delivered into the physical possession of the customer or their nominated representative. MotoGB Shop is not responsible for the damage or loss of goods once the delivery service has finalised the delivery and provided notice and/or proof of delivery.

We may take a deduction from the reimbursement for loss in value of any goods supplied if it is the result of unnecessary handling by the customer or any third party responsible for receiving the goods as indicated by the customer.

We will complete the reimbursement without undue delay, and no later than: 30 days after the day we receive back from you any goods supplied

The method of payment will be used to complete the reimbursement as the one you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or until you have sent evidence of having sent back the goods to us, whichever is the earliest.

You must send back the goods or hand them over to us without undue delay, and in any event, no later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We require that you bear the direct cost of returning the goods to us.

You must take reasonable care of the goods whilst they are in your possession. You will be held responsible for any loss or damage from when they are delivered to you until when they are returned to us.

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. We have the right to refuse the return of goods which have so been damaged.

For your protection, where you are returning an item to us, we highly recommend that you use a reliable and recorded delivery service. Please note you shall be responsible for the costs of returning the goods to us in all cases unless we delivered them to you in error or the item(s) are faulty as a result of our error or other and where you are not held as responsible for the faultiness of the goods.

Our returns address is as follows:

MotoGB, Online Returns, Fairclough House, Church Street, Adlington, Chorley. PR7 4EX, UK


Please note that the return must be communicated to us prior to sending the order back, via the aforementioned methods.

If you have requested a refund for the goods you received, you will get refunded within 30 days. The refund will be credited to the original payment card account, unless otherwise requested.

Safety & Security


Here at Shop The Potteries we prioritise your safety and security. We want you to be confident about shopping with us online. Because of this we take Internet security very seriously. Below are a few of the ways in which we safeguard your personal information and make shopping on our website completely safe and secure for all our customers and website visitors.


All payments made online are handled by PayPal, Worldpay or Klarna portals with Visa or MasterCard online verification. Your payment information is fully confidential and we never share your details with any third parties.


Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.


At Shop The Potteries we make a promise to our customers that their payment details are completely safe and secure. When customers enter their personal information and payment details on our website, they can rest assured it is a secure process. Before entering any personal information, the customer should make sure they are on a secure connection. To do this, look for the secure padlock near the bottom right corner of your browser window on the payment page and also ensure the address of the page starts with https.


Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information. For more information about the protection of your personal data please refer to our Privacy Policy.


Complaints


We do everything we can to make sure our customers get the best products and service possible. However, sometimes we may not get things right the first time. When this happens, we want you to tell us what went wrong so we can put matters right.


If you are unhappy with any aspect of our service or products you have the right to raise a complaint with us in the following ways:


In writing: you may write to us at the address listed on our website, address your letter to the Online Shop.


By email: please use this email address: shop@motogb.co.uk


By telephone: please call us on 01257 809110 and ask for the Online Shop department.


If we should receive a complaint about any part of our service, by phone, fax, email, or letter, it will be attended to promptly within 5 working days. It will then be dealt with confidentially and effectively.


These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy.


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